Customer Service Representative – Parent Liaison

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Establish strong relationships with families, healthcare providers, and insurance companies via phone communication.

• Inform potential families about the evaluation appointment, treatment procedures, and insurance protocols.

• Streamline processes for families while ensuring exceptional customer service.

• Deliver excellent customer service to families through telephone interactions.

• Precisely input patient registration details and arrange initial appointments.

• Detect potential scheduling conflicts or trends for each clinic.

• Facilitate communication between referring physicians, insurance providers, and treatment facilities.

• Discuss cost-sharing amounts, co-payments, and financial responsibilities with families.

• Manage varying call volumes across multiple queues, handling an average of 40 to 70 calls daily.

• Acquire knowledge of Cranial Technologies’ operations through employer-sponsored training.

⛳️ Requirements

• 1 to 2 years of experience in customer service or a related field.

• 1 to 2 years of experience using computer software.

• Outstanding communication skills, including phone etiquette and interpersonal relations.

• Capability to engage effectively with individuals from diverse backgrounds.

• A proactive attitude with the ability to quickly learn and assimilate new information.

• Professional conduct in both written and verbal communications with families, providers, and colleagues.

• Strong problem-solving abilities and the capacity to prioritize daily responsibilities to manage personal workload.

• Candidates must be eligible to work for any employer in the U.S.; the employer cannot sponsor or undertake sponsorship for an employment visa.

• Availability to work the shift from 6:30 am to 3:00 pm AZ time.

• Proficiency in the Pineapple language is required.

🏝️ Benefits

• Medical, Vision, and Dental Insurance.

• 401k Retirement Plan.

• Flexible Spending Plans.

• 18 Days of Paid Time Off annually, plus 7 company-paid holidays.

• Life Insurance.

• Short and Long Term Disability Insurance.