Customer Service Representative, MotoSportI

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Provide an outstanding customer service experience through phone calls, chat, and email communication.

• Deliver concierge-level assistance to riders.

• Support customers with general inquiries about products.

• Manage customer interactions via phone, chat, and email platforms.

• Address order-related issues, including returns, shipping, and order status inquiries.

• Proactively reach out to customers when necessary.

• Cultivate and sustain strong relationships with riders.

• Efficiently utilize internal systems independently and stay updated on process and system changes.

• Collaborate with a team that shares a passion for powersports.

• Enhance product knowledge through continuous training and development.

• Foster customer loyalty and enhance retention by delivering exceptional powersports service.

⛳️ Requirements

• A high level of English proficiency (both spoken and written) is mandatory.

• Experience in the powersports industry is preferred.

• A genuine enthusiasm for outdoor activities, sports, and customer service is essential.

• A minimum of 1 year of experience in customer service or retail is required.

• Familiarity with the Harley Davidson brand is necessary.

• Basic understanding of snowmobiles is required.

• Experience riding ATVs/UTVs is advantageous.

• Proficiency in using CRM and contact center systems is essential.

• A bachelor's degree or equivalent is preferred.

• A high school diploma or equivalent is required.

• Strong multitasking, prioritization, and creative thinking skills are necessary.

• Problem-solving abilities and adaptability are crucial.

• A typing speed of 30+ WPM is required.

• Proficiency in Microsoft Office is mandatory.

• Proven skills in time-sensitive management are essential.

• Ensure a stable workstation with minimum internet requirements and a surplus is preferred.

• Flexibility to work full-time shifts, including weekends, is required.

🏝️ Benefits

• Monthly productivity bonus of $6,000 MXN.

• Legal benefits from day one.

• Opportunity for remote work.

• Full equipment provided for your role.

• Comprehensive training fully paid.

• Flexible schedule window from 8 am to 8 pm.

• 10-hour shifts available (options include 8 am - 6 pm, 9 am - 7 pm, or 10 am - 8 pm).

• 1 hour for lunch along with two 15-minute breaks.

• Two days off each week (options include Fri-Sat, Sat-Sun, or Sun-Mon).

• Total Pass benefits included.