This is a fully remote position, open to applicants in California.

📋 Description

• Provide continuous support to enrolled students and their parents.

• Address inquiries promptly and resolve issues throughout the educational journey.

• Act as a reliable point of contact for families.

• Monitor student progress and assess parent needs.

• Assist with course scheduling, class modifications, leave requests, and academic support services.

• Handle feedback and concerns from parents in a professional and empathetic manner.

• Collaborate with internal teams to investigate issues and implement effective solutions.

• Accurately document customer feedback and service interactions.

• Work alongside teaching and operations teams to enhance service processes and improve the customer experience.

⛳️ Requirements

• Fluency in Mandarin, both spoken and written, is mandatory.

• Proficiency in English communication is crucial.

• Previous experience in customer service, customer success, educational support, or related customer-facing roles is strongly preferred.

• Quick learner with the ability to grasp complex processes, policies, and product details.

• Strong problem-solving abilities.

• Exceptional verbal and written communication skills.

• Highly organized and attentive to detail.

• Capability to manage multiple tasks in a fast-paced environment.

• Tech-savvy and comfortable utilizing various communication tools and internal systems.

• Availability for 40 hours per week.

• Must be available from 5am-1pm or 12pm-8pm PST.

🏝️ Benefits

• Performance-based commission.

• Priority consideration for weekend availability on at least one weekend day.