This is a fully remote position, open to applicants in California.

📋 Description

• Provide continuous support to enrolled students and their parents, promptly addressing inquiries and resolving issues throughout the educational journey.

• Act as a reliable point of contact for families, offering professional guidance and assistance.

• Track student progress and parent needs to ensure a positive educational experience.

• Assist with course scheduling, class modifications, leave requests, and other academic support services.

• Address parent feedback and concerns with professionalism and empathy.

• Collaborate with internal teams to investigate issues, implement solutions, and maintain strong customer relationships.

• Accurately document customer feedback and service interactions.

• Partner with teaching and operations teams to enhance service processes and the overall customer experience.

⛳️ Requirements

• Proficiency in Mandarin, both spoken and written, is mandatory.

• Strong English communication skills are essential.

• Prior experience in customer service, customer success, educational support, or similar customer-facing roles is highly preferred.

• Quick learner with the ability to grasp complex processes, policies, and product details.

• Strong problem-solving abilities.

• Excellent communication skills, including the ability to convey information clearly, professionally, and empathetically.

• Highly organized and detail-oriented, capable of managing multiple tasks in a fast-paced environment.

• Strong sense of ownership regarding user experience.

• Tech-savvy and comfortable using various communication tools and internal systems.

• Exceptional verbal and written communication skills.

• Availability to work 40 hours per week.

• Weekend availability is preferred; priority consideration will be given to those available on at least one weekend day.

• Ability to work from 5 am to 1 pm or 12 pm to 8 pm PST.

🏝️ Benefits

• Performance-based commission.

• Targeted annual compensation of $50K-$74K.