Customer Service Representative, Mandarin Required

This is a fully remote position, open to applicants in California.

📋 Description

• Provide continuous support to enrolled students and their families, promptly addressing inquiries and resolving issues throughout their educational journey.

• Act as a reliable point of contact for families, offering professional advice and assistance.

• Track student progress and assess parent needs to ensure a positive educational experience.

• Assist with course scheduling, class modifications, leave requests, and various academic support services.

• Address parent feedback and concerns in a professional and empathetic manner.

• Collaborate with internal teams to investigate problems, implement solutions, and foster strong customer relationships.

• Accurately document customer feedback and service interactions.

• Work alongside teaching and operations teams to enhance service processes and improve the overall customer experience.

⛳️ Requirements

• Proficiency in Mandarin, both spoken and written, is mandatory.

• Strong command of English communication is essential.

• Prior experience in customer service, customer success, educational support, or similar customer-facing positions is highly preferred.

• Capability to comprehend complex processes, policies, and product details.

• Strong problem-solving abilities.

• Exceptional verbal and written communication skills.

• Highly organized and detail-oriented.

• Ability to juggle multiple tasks in a fast-paced environment.

• Tech-savvy and comfortable using various communication tools and internal systems.

• Availability for 40 hours per week.

• Weekend availability is preferred; candidates who can work at least one weekend day will receive priority consideration.

🏝️ Benefits

• Performance-based commission.

• Equal opportunity employment.