Customer Service Representative – Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Respond to incoming calls and assist members with inquiries regarding AAA memberships.

• Provide tailored, proactive solutions and suggest valuable products and services.

• Interact with members using effective communication skills and a friendly, problem-solving approach.

• Address issues through prompt and critical thinking in a non-scripted environment.

• Utilize multiple systems and tools while actively listening and managing multiple tasks.

• Maintain a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to consistently improve performance.

• Complete a fully virtual training program lasting approximately 4 months.

• Work full-time during designated weekday and Saturday hours, with one weekday off each week.

⛳️ Requirements

• Previous customer service experience (recent call center experience is preferred).

• Strong communication skills (written, verbal, and listening).

• Capability to multitask and navigate computer systems in real time.

• A flexible, “can-do” attitude and readiness to adapt to changes.

• High school diploma or GED.

• Ability to pass a background check and drug screening.

• Must reside within the State of Texas.

• Bilingual in Spanish is a plus.

• A dedicated and quiet workspace free from interruptions.

• Ability to connect directly to ISP via Ethernet; no DSL, satellite, or hotspots.

• Modem/router should be located in the same room as the computer equipment.

• Minimum internet speed of 50–100 Mbps for download and 10 Mbps for upload.

• Proven ability to maintain productivity and confidentiality in a remote work environment.

• Regular participation in virtual team meetings and training sessions.

• Availability during standard business hours with flexibility for potential shift adjustments.

🏝️ Benefits

• Additional $1.00/hour for English/Spanish fluency (assessment provided).

• Comprehensive Benefits Package.

• Opportunities for Growth & Advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage including medical, dental, and vision.

• 401(K) saving plans with company matching.

• Pension plan.

• Tuition assistance.

• Floating holidays and paid time off for community volunteer programs.

• Paid parental leave.

• Wellness programs.

• Employee discounts on memberships, insurance, travel, entertainment, services, and more!