Customer Service Representative – Insurance

This is a fully remote position, open to applicants in Texas.

📋 Description

• Handle incoming calls and assist members with inquiries regarding AAA memberships.

• Provide tailored, proactive solutions while recommending valuable products and services.

• Interact with members using effective communication and a friendly, solution-oriented approach.

• Resolve issues efficiently and critically within a non-scripted environment.

• Navigate various systems and tools while actively listening and managing multiple tasks.

• Maintain a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to enhance overall performance.

• Complete a fully virtual training program lasting approximately four months.

• Work full-time, totaling 40 hours per week, with scheduled shifts during designated weekday and Saturday hours.

• Participate in live calls during Saturday bullpen/on-the-job training sessions.

⛳️ Requirements

• Previous experience in customer service.

• Recent call center experience is preferred.

• Exceptional written, verbal, and listening communication abilities.

• Capability to multitask and navigate computer systems in real-time.

• A flexible, “can-do” attitude and readiness to adapt to change.

• High school diploma or GED required.

• Must pass a background check and drug screening.

• Residency within the State of Texas is mandatory.

• Fluency in Spanish is an advantage.

• A dedicated, quiet workspace free from interruptions.

• Ability to connect directly to ISP via Ethernet; no DSL, satellite, or hotspots.

• Modem/router must be located in the same room as the computer equipment.

• Minimum internet speeds of 50–100 Mbps for download and 10 Mbps for upload.

• Ability to maintain productivity and confidentiality in a remote work environment.

• Regular attendance in virtual team meetings and training sessions is required.

• Availability during standard business hours, with flexibility for potential shift adjustments.

🏝️ Benefits

• Bilingual fluency differential of $1.00/hour for English/Spanish fluency (assessment provided).

• Comprehensive benefits package.

• Opportunities for growth and advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage for medical, dental, and vision.

• 401(k) savings plans with company matching.

• Pension plan.

• Tuition assistance program.

• Floating holidays and PTO for community volunteer activities.

• Paid parental leave.

• Wellness programs available.

• Employee discounts on membership, insurance, travel, entertainment, services, and more.