Customer Service Representative, Insurance

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls and provide assistance to members regarding insurance policies and AAA memberships.

• Offer tailored, proactive solutions and suggest valuable products and services.

• Interact with members through effective communication and a friendly, problem-solving approach.

• Think quickly and critically to address issues in an unscripted environment.

• Utilize multiple systems and tools while actively listening and managing multiple tasks.

• Maintain a positive, can-do attitude in a dynamic and fast-paced setting.

• Engage in continuous coaching and development to improve performance consistently.

• Complete a fully virtual training program lasting approximately 4 months.

• Work full-time, 40 hours per week, with scheduled shifts during the designated training and post-training hours.

• Handle live calls during Saturday Bullpen shifts as assigned.

⛳️ Requirements

• Previous customer service experience (recent call center experience is preferred).

• Fluency in Spanish is a plus!

• Exceptional communication skills (written, verbal, and listening).

• Ability to multitask and navigate computer systems in real time.

• A flexible, “can-do” attitude and readiness to adapt to change.

• High school diploma or GED.

• Must be able to pass a background check and drug screening.

• Must reside within the State of Ohio.

• A dedicated, quiet workspace free from interruptions.

• Ability to connect directly to ISP via Ethernet; no DSL, satellite, or hotspots allowed.

• Modem/router must be located in the same room as the computer equipment.

• Minimum internet speed of 50–100 Mbps download and 10 Mbps upload.

• Proven ability to maintain productivity and confidentiality in a remote environment.

• Regular attendance at virtual team meetings and training sessions.

• Availability during standard business hours with flexibility for potential shift changes.

🏝️ Benefits

• Bilingual fluency: additional $1.00/hour for English/Spanish fluency (assessment provided).

• Comprehensive Benefits Package.

• Opportunities for Growth & Advancement.

• Company-provided computer.

• Partial internet reimbursement.

• Health coverage for medical, dental, and vision.

• 401(K) savings plans with company match.

• Pension benefits.

• Tuition assistance.

• Floating holidays and PTO for community volunteer programs.

• Paid parental leave.

• Wellness programs.

• Employee discounts (membership, insurance, travel, entertainment, services, and more!).