Customer Service Representative – Insurance

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Respond to incoming calls and assist members with inquiries regarding insurance policies and AAA memberships.

• Provide personalized, proactive solutions and suggest valuable products and services.

• Interact with members using strong communication skills and a friendly, problem-solving approach.

• Quickly and critically assess situations to resolve issues in a non-scripted setting.

• Efficiently navigate various systems and tools while actively listening and multitasking.

• Maintain a positive, can-do attitude in a fast-paced and constantly changing environment.

• Engage in ongoing coaching and development to continuously improve performance.

• Complete roughly four months of fully virtual training, with scheduled weekday and occasional Saturday shifts.

• During Bullpen on-the-job training, handle live calls during designated Saturday shifts.

• Work a full-time 40-hour schedule post-training within specified weekday and Saturday hours, with one weekday off each week.

⛳️ Requirements

• Previous customer service experience (recent call center experience preferred).

• Exceptional communication skills (written, verbal, and listening).

• Ability to multitask and navigate computer systems in real-time.

• A flexible, “can-do” attitude and readiness to adapt to changes.

• High school diploma or GED.

• Capability to pass a background check and drug screening.

• Must reside within the State of Ohio.

• A dedicated, quiet workspace free from interruptions.

• Ability to connect directly to ISP via Ethernet (no DSL, Satellite, Hot Spots, etc.).

• Modem/Router must be located in the same room as the computer equipment.

• Minimum internet speed of 50-100 Mbps download and 10 Mbps upload.

• Proven ability to maintain productivity and confidentiality while working remotely.

• Regular attendance at virtual team meetings and training sessions.

• Availability during standard business hours with flexibility for potential shift adjustments.

• Fluency in Spanish is a plus.

🏝️ Benefits

• Bilingual fluency: earn an additional $1.00/hour for English/Spanish fluency (assessment provided).

• Comprehensive Benefits Package.

• Opportunities for Growth & Advancement.

• Company-provided computer.

• Partial reimbursement for internet expenses.

• Health coverage that includes medical, dental, and vision.

• 401(K) savings plans with company matching.

• Pension plan.

• Tuition assistance available.

• Floating holidays and PTO for community volunteer activities.

• Paid parental leave.

• Wellness programs offered.

• Employee discounts on membership, insurance, travel, entertainment, services, and more!