Customer Service Representative III – Service and Repair

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Respond to calls and emails from hospital personnel regarding equipment repairs and exchanges.

• Address customer product inquiries, concerns, or malfunctions through phone and chat sessions, prioritizing phone support as the main method.

• Leverage product knowledge to effectively answer and resolve customer inquiries.

• Accurately document customer interactions and recurring product issues.

• Contribute to product quality initiatives and product development efforts by documenting issues.

• Utilize internal knowledge bases and collaborate with colleagues via chat and escalation channels.

• Forward unresolved or complex technical issues to team leads or senior support personnel.

⛳️ Requirements

• High school diploma along with a minimum of 4 years of pertinent work experience.

• Relevant experience may encompass customer service, call center support, help desk, technical support, healthcare assistance, or other phone-based service roles.

• Excellent verbal communication, listening, and problem-solving abilities.

• Background in supporting healthcare, medical devices, or regulated products.

• For degrees obtained outside the United States, a degree must meet the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A).

• Unrestricted U.S. work authorization at the time of hire and for the entirety of employment.

🏝️ Benefits

• Annual Bonus: Target of 5%.

• 4 weeks of paid time off each year.

• 10 paid holidays annually.

• 401(k) plan with up to 6% matching.

• Comprehensive benefits package, including medical, dental, vision, and more.

• Fully covered Bachelor’s degree programs paid upfront.

• Numerous paid training opportunities.

• Paid family, medical, and parental leave after one year of employment.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps global well-being program.

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement.

• Capital Accumulation Plan (available to Vice Presidents and higher, or subject to IRS earning minimums).

• Paid sick time for temporary employees, as required by applicable state law.