Customer Service Representative III – Service and Repair

This is a fully remote position, open to applicants in Florida, +2 more states.

📋 Description

• Address customer product inquiries, issues, or malfunctions through telephone and chat sessions, prioritizing phone support as the main channel.

• Leverage strong interpersonal skills and product expertise to effectively address and resolve customer inquiries.

• Accurately document customer interactions and recurring product issues to aid in product quality initiatives and development efforts.

• Utilize internal knowledge bases and collaborate with teammates through chat and escalation channels to tackle complex issues.

• Escalate unresolved or advanced technical concerns to team leads or senior support resources as required.

• Respond to calls and emails from hospital staff regarding equipment repairs and exchanges.

• Availability for work Monday through Friday, from 8 am to 5 pm Central Time.

⛳️ Requirements

• High school diploma along with a minimum of 4 years of relevant work experience.

• Relevant experience may encompass customer service, call center support, help desk, technical support, healthcare support, or other phone-based service roles.

• Strong verbal communication, listening, and problem-solving abilities.

• Experience in supporting healthcare, medical devices, or regulated products.

• For degrees obtained outside of the United States, a qualification that meets the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

• Must have unrestricted U.S. work authorization at the time of hire and for the entire duration of employment.

🏝️ Benefits

• Annual Bonus: Target of 5%.

• 4 weeks of paid time off annually.

• 10 paid holidays each year.

• 401(k) plan with up to 6% matching.

• Comprehensive benefits package, including medical, dental, vision, and more.

• Fully funded Bachelor’s degree programs paid upfront.

• Numerous other paid training opportunities.

• Paid family, medical, and parental leave after 1 year of employment.

• Health insurance.

• Dental insurance.

• Vision insurance.

• Health Savings Account.

• Healthcare Flexible Spending Account.

• Life insurance.

• Long-term disability leave.

• Dependent daycare spending account.

• Tuition assistance/reimbursement.

• Simple Steps (global well-being program).

• Incentive plans.

• 401(k) plan with employer contributions and matching.

• Short-term disability.

• Paid time off.

• Paid holidays.

• Employee Stock Purchase Plan.

• Employee Assistance Program.

• Non-qualified Retirement Plan Supplement (subject to IRS earning minimums).

• Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

• Temporary employees are entitled to paid sick time, as mandated by applicable state law.

• Employee Stock Purchase Plan.