Customer Service Representative II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Address customer inquiries through a maximum of two communication channels, including phone, email, or chat.

• Offer comprehensive information regarding products and services.

• Resolve intricate customer issues promptly and effectively.

• Follow up with customers to ensure their issues are addressed satisfactorily.

• Accurately record customer interactions in the organization's CRM system.

• Manage escalated cases and guarantee efficient resolution.

• Handle high-pressure situations with professionalism and composure.

• Comply with company policies and procedures.

• Meet or surpass performance targets related to KPIs.

• Enhance product, service, and process knowledge through training and ongoing education.

• Collaborate with other departments to resolve customer-related issues.

• Maintain a positive, empathetic, and professional demeanor towards both customers and colleagues.

• Carry out other assigned duties.

⛳️ Requirements

• A minimum of 2 years of previous experience in customer service, ideally within a call center setting.

• Excellent communication skills, both spoken and written.

• Familiarity with and experience using a CRM system.

• Proficient in computer use and various software applications.

• Strong problem-solving abilities.

• High attention to detail.

• Availability for a schedule of 20–24 hours per week; schedule may vary.

• Remote work position based in the Philippines.

🏝️ Benefits

• Equipment provided by the company.

• Access to training programs and continuous learning opportunities.

• Equal Employment Opportunity protections.