Customer Service Representative II

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Respond to customer inquiries promptly and professionally across a maximum of two communication channels, such as phone, email, or chat.

• Offer comprehensive information regarding products and services.

• Efficiently resolve complex customer issues in a timely manner.

• Follow up with customers to confirm issue resolution and their satisfaction.

• Accurately record customer interactions in the organization's CRM system.

• Manage escalated cases and ensure they are resolved effectively.

• Handle high-pressure situations with professionalism and composure.

• Comply with company policies and procedures.

• Achieve or surpass performance objectives related to KPIs.

• Engage in training programs and continuous learning opportunities.

• Work collaboratively with other departments to address customer concerns.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

• Assist customers of an apparel brand with returns, exchanges, product advice, and fit recommendations.

• Perform additional duties as assigned.

⛳️ Requirements

• A minimum of 2 years of prior customer service experience, ideally in a call center setting.

• Excellent communication skills, both verbal and written.

• Familiarity and experience with a CRM system.

• Proficient in computer use and various software applications.

• Strong problem-solving abilities.

• High attention to detail.

• Availability to work from 6:00am to 3:00pm ET, Monday to Friday.

• Must be located in the Philippines for this remote position.

• Capable of working a full-time seasonal contract from November 16, 2026, to January 1, 2027.

🏝️ Benefits

• Bring Your Own Device (BYOD) policy.

• Access to training programs and continuous learning modules.

• Remote work arrangement in the Philippines.