Customer Service Representative II

This is a fully remote position, open to applicants in France, +2 more countries.

📋 Description

• Serve as the main point of contact for customers throughout their service and repair experience.

• Oversee service requests, quotations, orders, and follow-up procedures.

• Work in collaboration with service engineers, repair facilities, logistics teams, and other internal partners to address customer concerns.

• Manage customer escalations, including complaints related to products and services, ensuring prompt resolution and suitable follow-up.

• Assist in meeting quality and compliance standards in a highly regulated MedTech industry.

• Contribute to initiatives aimed at process enhancements and continuous improvement.

• Engage in projects, system upgrades, and User Acceptance Testing (UAT) activities.

⛳️ Requirements

• Background in customer service, operations, service support, or a similar field.

• A genuine enthusiasm for assisting customers and addressing their problems.

• Strong communication abilities and talent for fostering positive relationships.

• Exceptional attention to detail and a commitment to quality.

• Capacity to juggle multiple priorities in a dynamic and fast-paced environment.

• A proactive mindset and readiness to take responsibility.

• Interest in healthcare, medical technology, or technical service sectors.

🏝️ Benefits

• Competitive salary along with a flexible benefits package.

• A comprehensive array of benefits, resources, and competitive compensation plans tailored to support individuals at every career and life stage.

• Short-term incentive program known as the Medtronic Incentive Plan (MIP).