Customer Service Representative, German

This is a fully remote position, open to applicants in Macedonia.

📋 Description

• Manage customer inquiries effectively.

• Interact with customers via telephone and written correspondence.

• Assess customers’ needs and clarify the appropriate next steps.

• Articulate the benefits of professional hearing consultations.

• Assist customers in navigating the appointment-booking process.

• Respond to questions and address concerns.

• Coordinate appointment scheduling with partner hearing-care providers.

• Record customer interactions in the designated systems.

• Collaborate with colleagues to deliver an outstanding customer experience.

⛳️ Requirements

• Engage with customers through phone and written communication.

• Recognize customers’ needs and clarify the appropriate next steps.

• Convey the advantages and importance of a professional hearing consultation.

• Address any open questions and potential concerns during the appointment-booking phase.

• Organize appointments with partner hearing-care providers.

• Establish trust through friendly, confident, and professional communication.

• Accurately document customer interactions in the relevant systems.

• Collaborate closely with team members.

• Native or near-native proficiency in German is preferred.

🏝️ Benefits

• A supportive work environment that encourages your ideas and offers opportunities to influence the organization.

• Meaningful work without the pressures of sales, cold calling, or product support duties.

• Work from home in North Macedonia starting December 1, 2026.

• Initial employment through February 28, 2027, with potential for extension.

• Flexible shifts between 8:00 a.m. and 8:00 p.m. on weekdays, and between 9:00 a.m. and 6:00 p.m. on weekends, with significant input into your schedule.

• Participation in online and offline team events.

• No pressure from call performance targets or bonus goals.

• A welcoming team with opportunities for collective growth.

• Preference for native or near-native speakers to foster inclusive and accessible communication.