Customer Service Representative – E-commerce

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Promptly and professionally address customer inquiries through phone, email, or chat.

• Provide precise information regarding products and services.

• Efficiently resolve customer issues within a timely manner.

• Follow up with customers to ensure resolution of issues and their satisfaction.

• Accurately record customer interactions within the organization’s CRM system.

• Comply with company policies and procedures.

• Achieve or surpass performance targets for relevant KPIs.

• Engage in training programs and continuous learning opportunities.

• Collaborate with other departments as required.

• Maintain a positive, empathetic, and professional demeanor towards customers and colleagues.

• Carry out additional duties as assigned.

⛳️ Requirements

• Prior customer service experience or a comparable background.

• 6 months to over 1 year of customer service experience, ideally in a call center setting.

• Strong verbal and written communication abilities.

• Proficient in using computers and various software applications.

• Experience with CRM systems is preferred.

• Must fulfill minimum BYOD (bring your own device) and internet speed requirements.

• Experience in e-commerce.

• Familiarity with Zendesk is an advantage.

• Must be willing to work night shifts.

🏝️ Benefits

• Remote work-from-home setup.

• Seasonal contract from November 2 to January 29, 2027.