Customer Service Representative, Customer Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver exceptional customer service with a focus on retention and fostering strong customer relationships.

• Assess individual customer needs and offer tailored solutions.

• Ensure a positive experience during every interaction.

• Respond to inquiries and provide information on available products and services.

• Emphasize the benefits that align with each customer's profile.

• Maintain a consultative, personalized approach while delivering high-quality service.

• Manage calls that are automatically routed by the system once the customer answers.

⛳️ Requirements

• Excellent communication skills and confidence in expressing yourself.

• A proactive and dedicated attitude with an emphasis on service quality and outcomes.

• High school diploma is required.

• No previous experience necessary – comprehensive training will be provided.

• Must be available to work either remotely or on-site.

🏝️ Benefits

• Fixed salary along with performance-based variable compensation.

• Extensive training and continuous support for your professional development.

• A collaborative and dynamic work environment that offers real opportunities for career advancement.

• Clear career path with the potential for internal promotion after six months, contingent upon performance and available positions.

• Continuous development and training programs aimed at enhancing your professional growth.

• Transportation allowance.

• Dental insurance.

• Commission opportunities.

• Meal vouchers.

• Profit-sharing options.

• Health insurance coverage.

• Childcare assistance.