Customer Service Representative, Customer Retention

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver customer service that emphasizes customer retention and relationship management.

• Assess the unique needs of each customer and offer tailored solutions.

• Ensure a positive experience throughout every interaction.

• Address inquiries and provide insights on available products and services.

• Showcase the benefits that align best with each customer's profile.

• Maintain a consultative, human-centered approach to delivering exceptional customer service.

• Utilize an automated dialing system that automatically places calls and directs the interaction when the customer answers.

⛳️ Requirements

• Must be at least 18 years old.

• High school diploma is required.

• Must reside in the Greater São Paulo municipalities (ABC Paulista, North Zone, East Zone, South Zone, West Zone, Downtown, Alto Tietê, or surrounding areas).

• Must have access to a computer or laptop for remote work.

• No previous experience in this role is necessary.

🏝️ Benefits

• Fixed salary complemented by performance-based variable incentives.

• Meal voucher provided.

• Medical and dental insurance coverage.

• Profit-sharing bonus available.

• Life insurance included.

• Comprehensive training and ongoing support for your professional advancement.

• Collaborative and dynamic work environment with genuine opportunities for career progression.

• Defined career path with the potential for internal promotion after six months, contingent on performance and position availability.

• Continuous development and training programs to facilitate your professional growth.

• Transportation allowance offered.

• Meal allowance provided.

• Participation in profit sharing.

• Performance awards available.