Customer Service Representative, Contact Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service within a call center setting.

• Handle and address telephone inquiries from policyholders, beneficiaries, providers, agents, and other stakeholders.

• Offer information and support related to Medicare Supplement and Life Policies.

• Respond to insurance inquiries, including benefit verification and claims status updates.

• Access and modify data in the software system in accordance with company response standards.

• Investigate company records to gather the requested information.

• Conduct routine transactions and obtain results from an online terminal.

• Maintain a thorough understanding of the company's products and services.

• Adhere to company policies regarding privacy, confidentiality, and private health information.

• Communicate the status and resolution of inquiries both in writing and verbally.

• Initiate and complete Call Tracks, checklists, and associated clerical duties.

• Work various shifts as needed.

• Collaborate with team members while working remotely and independently.

⛳️ Requirements

• High school diploma or a general education degree (GED).

• At least six months of relevant call center experience and/or training.

• Capability to type 30 words per minute with 95% accuracy.

• Must be able to pass background checks and drug tests before and after hiring, including THC screening.

• Verification of high school, GED, or college diploma upon request.

• Timely responses required from three professional references.

• A dedicated remote work environment that is free from background noise, interruptions, and clutter.

• Reliable and consistent internet connection.

• Access to a smartphone for Multi-Factor Authentication and communication purposes.

• Intermediate computer proficiency.

• Accurate data entry skills in a Windows-based environment.

• Basic knowledge of math, English spelling, and grammar.

• Ability to read and understand simple instructions, correspondence, and memos.

• Capable of writing simple correspondence and effectively presenting information.

• Ability to perform basic arithmetic, including calculations of rates, ratios, and percentages.

• Aptitude for applying common-sense reasoning to detailed written or oral instructions.

• Competence in addressing problems with a few concrete variables in standardized situations.

• Ability to sit for extended periods while using a computer and phone line.

• Capable of reading, hearing, speaking, using a keyboard, reasoning, and problem-solving.

• Proficient with office equipment such as computer terminals, telephones, and copiers.

• Preferred: Associate’s degree.

• Preferred: Experience with Long Term Care Insurance in a call center environment.

• Preferred: Two years of related call center and customer service experience.

🏝️ Benefits

• Remote work arrangement.

• Flexible scheduling options for various shifts.

• Reasonable accommodations available for individuals with disabilities.