Customer Service Representative, Contact Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service within a call center setting by answering and addressing telephone inquiries.

• Support providers, agents, policyholders, and others with questions from third-party administrator clients, including Medicare Supplement and Life Policies.

• Provide details related to insurance inquiries, such as verification of benefits and claims status.

• Access and modify software system data in line with company response standards.

• Investigate company records to gather requested information.

• Execute routine transactions and retrieve outcomes from an online terminal.

• Maintain an up-to-date understanding of company products and services.

• Adhere to company regulations concerning privacy, confidentiality, and private health information.

• Communicate both in writing and orally regarding the status and resolution of inquiries.

• Initiate and complete Call Tracks, checklists, and related clerical duties.

• Collaborate effectively while remaining accountable and capable of working independently and remotely.

⛳️ Requirements

• High school diploma or general education degree (GED) is required.

• A minimum of six months of relevant call center experience and/or training.

• Capability to pass background checks and drug tests before and after hiring, including THC.

• Verification of high school, GED, or college diploma will be requested.

• Prompt responses from three professional references are necessary.

• A dedicated remote work environment that is free from background noise, interruptions, and cluttered desks.

• A consistent and reliable internet connection is essential.

• Access to a smartphone for Multi-Factor Authentication and communication purposes.

• Proficiency in typing at least 30 words per minute with 95% accuracy.

• Flexibility to work various shifts as needed.

• Accurate data entry in a Windows-based environment.

• Intermediate-level computer skills are required.

• Basic knowledge of math, English spelling, and grammar.

• Ability to read and comprehend simple instructions, correspondence, and memos.

• Capability to write basic correspondence and convey information effectively.

• Proficiency in performing arithmetic calculations, computing rates, ratios, and percentages, and interpreting bar graphs.

• Ability to apply common-sense understanding to detailed written or oral instructions and standardized problems.

• Ability to sit for extended periods while using a computer and phone line.

• Competence in reading, hearing, speaking, using a keyboard, reasoning, and problem-solving.

• Familiarity with office equipment such as computer terminals, telephones, and copiers.

• Ability to occasionally lift or move items weighing up to 15 pounds.

• Preferred: Associate’s degree.

• Preferred: Experience with Long Term Care Insurance in a call center environment.

• Preferred: Two years of relevant call center and customer service experience.

🏝️ Benefits

• Opportunity for remote work.

• Flexibility to work various shifts as required.

• Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.