Customer Service Representative, Contact Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service within a call center setting, focusing on receiving and addressing telephone inquiries.

• Address inquiries from policyholders, beneficiaries, providers, agents, and other clients associated with CHCS concerning Medicare Supplement and Life Policies.

• Provide detailed information regarding insurance queries, including benefit verification and claims status.

• Access and modify data in the software system in accordance with company response standards.

• Investigate company records to retrieve the requested information.

• Conduct routine transactions and obtain results from an online terminal.

• Maintain a comprehensive understanding of company products and services.

• Adhere to company regulations concerning privacy, confidentiality, and private health information.

• Communicate both in writing and verbally about the status and resolution of inquiries.

• Initiate and finalize Call Tracks, checklists, and necessary clerical support tasks.

⛳️ Requirements

• High school diploma or a general education degree (GED) is required.

• A minimum of six months of relevant call center experience and/or training is preferred.

• Flexibility and ability to work various shifts as needed.

• Typing speed of at least 30 words per minute with a 95% accuracy rate.

• Must pass background screenings and drug tests pre- and post-employment, including THC.

• Verification of high school diploma, GED, or college degree available upon request.

• Timely provision of responses from three professional references.

• A dedicated remote work environment free from background noise, interruptions, and clutter is essential.

• Reliable internet connection and access to a smartphone for Multi-Factor Authentication and communication.

• A collaborative team-oriented mindset.

• Accountability and the ability to work independently and remotely.

• Proficient in data entry within a Windows-based environment.

• Intermediate computer skills are necessary.

• Understanding of basic math and proficiency in English spelling and grammar are required.

• Capability to read and comprehend simple instructions, brief correspondence, and memos.

• Ability to write simple correspondence and effectively communicate information in one-on-one and small group settings.

• Competence in performing addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals.

• Ability to compute rates, ratios, and percentages, and interpret bar graphs.

• Ability to apply common sense understanding to detailed but uncomplicated written or oral instructions.

• Skill in addressing problems that involve a few concrete variables in standardized situations.

• Physical capability to sit for extended periods, utilize a computer and phone line, and occasionally lift or move items up to 15 pounds.

• Ability to read, hear, speak, use a keyboard, reason, and solve problems.

• Proficiency in using office equipment such as computer terminals, telephones, and copiers.

🏝️ Benefits

• Remote work arrangement.

• Requirement for a dedicated remote work location.

• Continuous access to a reliable internet connection and smartphone for Multi-Factor Authentication and communication.

• Reasonable accommodations may be provided for individuals with disabilities.