Customer Service Representative, Contact Center

This is a fully remote position, open to applicants in Florida.

📋 Description

• Deliver exceptional customer service within a call center setting

• Handle and address phone inquiries from policyholders, beneficiaries, providers, agents, and others

• Offer information and assistance concerning Medicare Supplement and Life Policies for clients of CHCS third-party administrator

• Confirm benefits and supply claims status information by accessing and updating data in the software system

• Investigate company records to resolve customer inquiries

• Conduct routine transactions and retrieve outcomes from an online terminal

• Maintain a comprehensive understanding of all company products and services

• Adhere to company policies regarding privacy, confidentiality, and private health information

• Communicate written and verbal updates on inquiry status and resolutions

• Initiate and finalize Call Tracks, checklists, and related clerical tasks

⛳️ Requirements

• High school diploma or General Education Degree (GED)

• Minimum of six months related experience in a call center and/or training

• Capability to pass background checks and drug screenings prior to and after hiring, including THC

• Verification of high school diploma, GED, or college degree available upon request

• Timely responses required from three professional references

• Dedicated remote workspace free from background noise, interruptions, and clutter

• Consistent and reliable internet connection

• Access to a smartphone for Multi-Factor Authentication and communication needs

• Proficiency in typing at least 30 words per minute with 95% accuracy

• Willingness and flexibility to work various shifts as needed

• Ability to read, hear, speak, use a keyboard, reason, and solve problems

• Competence in accurately entering data in a Windows-based environment

• Intermediate computer skills required

• Basic skills in math, English spelling, and grammar

• Ability to read and comprehend simple instructions, short correspondence, and memos

• Capability to write simple correspondence

• Skill in effectively presenting information in one-on-one and small group settings

• Ability to perform addition, subtraction, multiplication, and division with whole numbers, common fractions, and decimals

• Competence in computing rates, ratios, and percentages, and interpreting bar graphs

• Ability to apply common-sense understanding to detailed but straightforward written or oral instructions

• Capability to handle problems involving a few concrete variables in standardized situations

• Frequent sitting, use of hands and fingers, and talking or hearing; occasional reaching and lifting/moving up to 15 pounds

• Adequate close, distance, and color vision, with the ability to adjust focus

• Skill in presenting and speaking simultaneously during meetings

• Prolonged use of desk, computer, and phone lines

• Proficiency in using office equipment such as computers, telephones, and copiers

🏝️ Benefits

• Opportunity for remote work

• Flexible scheduling options for various shifts as needed

• Reasonable accommodations available for individuals with disabilities