Customer Service Representative, Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver compassionate and personalized voice-based customer support

• Promote financial products and services to enhance customer loyalty

• Achieve and surpass sales objectives

• Greet and address customer inquiries and requests

• Guarantee complete customer satisfaction

• Identify tailored solutions to fulfill customer requirements

⛳️ Requirements

• High school diploma

• Previous sales experience is advantageous

• Willingness to work a schedule of 6 days on and 1 day off (Monday to Saturday)

• Commitment to 6 hours and 20 minutes of work each day

• A stable internet connection with a minimum speed of 100 Mbps

• Wired network connection for desktop use

• Clear and effective communication skills

• Proficiency in customer service techniques

• Strong active listening and customer needs assessment abilities

• Effective time management and task prioritization skills

• A proactive attitude with a passion for making a positive impact

• Capability to collaborate within a team and devise innovative solutions

• Results-driven mindset

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive programs and performance bonuses

• Provision of equipment – desktop computer

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Structured professional development program and career advancement opportunities

• Inclusive and respectful workplace culture

• Partnership with Sesc

• Pharmacy benefits

• Life insurance

• Transportation allowance

• Optical reimbursement

• Discount on Carrefour card for purchases throughout the Carrefour network

• TotalPass