Customer Service Representative – Commercial Call Center

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Deliver attentive and compassionate voice-based support to customers

• Present financial products and services to foster customer loyalty and address their needs

• Meet and surpass sales objectives

• Greet customers, address inquiries, and manage requests

• Guarantee complete customer satisfaction

⛳️ Requirements

• High school diploma required

• Prior sales experience is advantageous

• Willingness to adhere to a 6-on, 1-off schedule (Monday to Saturday)

• Work for 6 hours and 20 minutes daily

• Reliable internet connection with a minimum speed of 100 Mbps, utilizing a wired network for desktop use

• Strong and clear communication skills

• Proficiency in customer service techniques

• Active listening skills and ability to analyze customer needs

• Effective time management and ability to prioritize tasks

• Initiative and a commitment to making a positive impact

• Capability to collaborate within a team and pursue innovative solutions

• Results-driven attitude

🏝️ Benefits

• Meal voucher

• Medical and dental insurance

• Incentive programs and performance recognition

• Desktop computer supplied for home office use

• Flexible break times

• Semiannual profit-sharing bonus

• Internet allowance

• Organized development program and career advancement opportunities

• Inclusive and respectful workplace culture

• Partnership with Sesc

• Discounts on the Carrefour card for purchases throughout the Carrefour network

• TotalPass

• Pharmacy benefits

• Life insurance

• Transportation allowance

• Optical reimbursement