This is a fully remote position, open to applicants in Germany.

📋 Description

• Manage customer inquiries for a prominent energy provider from a remote location, resolving issues via phone or email.

• Handle notifications for move-ins and move-outs, as well as changes in suppliers.

• Update primary data, such as after relocations.

• Address questions related to customer accounts and payment options.

• Respond to inquiries regarding meter activation, replacement, and removal.

• Provide answers to billing-related questions.

• Determine the appropriate tariff for customers.

⛳️ Requirements

• Relevant professional experience.

• Excellent spoken and written German skills.

• Strong communication abilities and the capability to engage customers.

• Willingness to work during service hours from Monday to Friday, between 8:00 a.m. and 6:00 p.m.

• Basic computer skills.

• A good affinity for numbers.

• A minimum internet connection of 32 Mbps via DSL or cable.

• The ability to connect the PC using a LAN cable (Wi-Fi is not allowed).

• A secure home office setup, particularly if you do not live alone.

🏝️ Benefits

• Extensive paid online training (must be completed full-time) – we offer fully compensated training.

• Opportunity to work from home.

• Home-office allowance provided.

• Regular virtual team meetings.

• Company pension scheme with employer contributions.

• Emphasis on work-life balance.

• Exclusive shopping discounts available with over 500 partner companies.

• Digital referral platform featuring attractive bonuses.

• Adaptable for an accessible work environment.

• An elevator is accessible in the building.