Customer Service Representative – Call Center

This is a fully remote position, open to applicants in Utah.

📋 Description

• Manage incoming interactions for prominent brands.

• Support customers with inquiries, service requests, account management, and product assistance.

• Utilize guided systems and resources to provide exceptional customer service.

• Uphold professionalism, accuracy, and alignment with brand standards.

• Complete client-specific assessments and certifications prior to commencing service.

⛳️ Requirements

• Possession of a high school diploma or GED.

• Must be at least 18 years old.

• Authorized to work in the United States.

• U.S. resident, excluding states: CA, CO, CT, MA, MD, NY, OR, WA, WI.

• Capability to adhere to detailed processes and achieve performance targets.

• Excellent communication and active listening abilities.

• Proficient in navigating computer applications and web-based tools.

• Ability to work autonomously while remaining accountable to schedules.

• Previous experience in a call center or customer service setting is preferred.

• Bilingual (Spanish/English) is preferred but not mandatory.

• Familiarity with phone-based or computer-based support environments.

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and a certification course prior to service initiation.

🏝️ Benefits

• Flexible scheduling options available after certification.

• Compensated training following successful client certification.

• W2 employment structure providing payroll, protections, and stability.

• Paid time off.

• Optional supplemental insurance (Aflac).

• Access to household telehealth services through MDLive.

• Opportunities for performance-based incentives.

• Career advancement pathways into support, quality assurance, and leadership roles.

• Confidential management of applicant information in accordance with EEO guidelines.