Customer Service Representative – Call Center

This is a fully remote position, open to applicants in Louisiana.

📋 Description

• Manage incoming interactions for prominent brands

• Provide assistance to customers regarding inquiries, service requests, account needs, and product support

• Utilize guided systems and resources to offer exceptional customer care

• Uphold professionalism, precision, and brand consistency

• Fulfill client-specific assessments and certification prerequisites prior to commencing service

⛳️ Requirements

• High school diploma or GED

• Must be at least 18 years old

• Authorized to work in the United States

• U.S. resident (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI)

• Capability to adhere to detailed processes and achieve performance expectations

• Excellent communication and active listening abilities

• Proficient in navigating computer applications and web-based tools

• Ability to work autonomously and maintain accountability to schedules

• Previous experience in call centers or customer service is preferred

• Bilingual (Spanish/English) is preferred but not mandatory

• Familiarity with phone-based or computer-based support environments

• Completion of a multi-step onboarding process, which includes client-specific assessments, a basic background check, and participation in a certification course prior to servicing

🏝️ Benefits

• Flexible scheduling options following certification

• Paid training after successful client certification

• W2 employment framework with payroll, protections, and stability

• Paid time off

• Optional supplemental insurance (Aflac)

• Household telehealth access through MDLive

• Access to performance-based incentives

• Opportunities for career advancement into support, QA, and leadership roles