Customer Service Representative – Back Office

This is a fully remote position, open to applicants in Romania.

📋 Description

• Assist our participants through online channels and phone communications.

• Provide guidance to customers regarding our services, course selections, and procedures.

• Address written inquiries via live chat and email correspondence.

• Document and resolve customer requests within our HubSpot ticketing system.

• Administer and assess placement tests for various language proficiency levels.

• Oversee and maintain records related to courses and participants.

• Generate quotes, invoices, and certificates of attendance.

• Offer support to teams in Germany and Austria from our back office located in Romania.

• Engage in the collaborative daily operations of the remote team.

• Attend virtual training sessions and onboarding programs in Vienna.

⛳️ Requirements

• Background or training in business administration or customer consulting.

• A customer-oriented mindset with a passion for working with people.

• Excellent organizational abilities, initiative, and a dependable work ethic.

• Proficiency in MS Office and various digital communication platforms.

• Strong command of German and good command of English.

• Capability to work collaboratively in a team and enthusiasm for remote teamwork.

🏝️ Benefits

• Permanent employment contract.

• 23 vacation days.

• 100% remote work flexibility.

• Tailored onboarding experience at one of our language schools.

• Opportunity to work from anywhere globally (available for a limited time).

• Family & Friends discount of €50 on our German language courses.

• Attractive discounts available through our benefits portal.

• Secure employment in a stable work environment.

• Support from experienced managers.

• Dynamic work atmosphere.

• Opportunities for internal career growth.

• Flat organizational structure.