Customer Service Representative – Back Office

This is a fully remote position, open to applicants in Romania.

📋 Description

• Assisting course participants both online and over the phone

• Providing guidance to customers regarding services, course options, and procedures

• Addressing written inquiries via live chat and email

• Recording and resolving customer requests within the HubSpot ticketing system

• Administering and assessing placement evaluations for various language proficiency levels

• Overseeing and maintaining records for courses and participants

• Generating quotes, invoices, and certificates of participation

• Offering back-office support to teams in Germany and Austria from Romania

• Engaging in a shared remote working routine

• Taking part in virtual training sessions

⛳️ Requirements

• Experience or training in a commercial sector or customer service/advisory position

• Customer-oriented mindset and passion for interacting with people

• Excellent organizational abilities, proactive attitude, and dependable work style

• Proficient in MS Office and digital communication platforms

• Very good proficiency in German and good command of English

• Capability to work collaboratively in a remote team environment

• Application documents in German: CV, salary expectations, and available start date

🏝️ Benefits

• Permanent employment contract

• 23 vacation days

• 100% remote work

• Customized onboarding at one of our language schools

• Global workation opportunities (available for a limited time)

• Family & Friends discount of €50 on our German courses

• Attractive discounts through our benefits portal

• Comprehensive onboarding in Vienna

• Regular virtual training sessions

• Job security

• Experienced management team

• Dynamic working environment

• Internal career advancement opportunities

• Flat organizational structure