Customer Service Representative

This is a fully remote position, open to applicants in California.

📋 Description

• Deliver exceptional customer service and technical assistance for all Itamar Medical products and services.

• Handle incoming phone calls and emails; troubleshoot, research, and respond to inquiries promptly and professionally.

• Collaborate with a diverse team to investigate, evaluate, and resolve issues in accordance with established guidelines and policies.

• Notify the Customer Service Manager of any unresolved issues.

• Maintain accurate records and document actions and discussions thoroughly.

• Comprehend and educate customers about Itamar Medical products and services.

• Retain customers through outstanding customer service and technical support.

⛳️ Requirements

• Bachelor's Degree is preferred.

• A minimum of two years of experience as a customer support representative or technical support representative.

• Must be located in Atlanta, GA or San Jose, CA.

• Experience in remote working with a suitable space for an “at-home workstation.”

• Proficient in industry-standard applications (MS Office, Internet Explorer, Remote Support Tools, Windows, SQL).

• Excellent verbal and written communication skills.

• Strong analytical and reasoning abilities to effectively troubleshoot issues over the phone.

• Highly organized with remarkable attention to detail, capable of multitasking and performing under pressure.

• Quick learner with the aptitude to grasp a wide range of issues and topics.

• Ability to work independently as well as collaboratively within a dynamic team.

• Patience.

• Experience with Salesforce.

• Capability to convey technical issues in a manner that is understandable to non-technical customers.

• Availability to work between the hours of 7:00 AM and 8:00 PM.

• Ability to meet the specified physical demands, including occasional lifting of up to 20 pounds, vision requirements, ergonomic practices, and communication via phone/in-person.

🏝️ Benefits

• Comprehensive benefits plans.

• Remote work arrangement.

• At-home workstation.