Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Provide first-level customer support for Microsoft Office, specific software applications, laptops, desktops, and mobile devices.

• Clearly and accurately identify and document customer issues.

• Escalate unresolved tickets to the appropriate internal teams as necessary.

• Ensure accurate documentation of every call.

• Offer exceptional customer service through effective communication, patience, and empathy.

• Assist patients with healthcare portals, scheduling, account access, and other non-clinical requirements.

• Guide patients in navigating healthcare applications to access care and information.

⛳️ Requirements

• Availability required Monday through Friday and/or weekends, with shifts scheduled between 6 AM and 9 PM MST.

• Must reside in New Mexico, Texas, or Arizona.

• High School diploma or GED (or equivalent experience) is required.

• A hard-wired connection to the router is necessary.

• Previous experience in customer service or technical support is essential.

• Experience in a call center is preferred.

• Basic understanding of PC operations and desktop applications is needed.

• Excellent verbal and written communication skills are a must.

• Ability to multitask and solve problems in a fast-paced environment is required.

• Must maintain a calm, professional demeanor in challenging situations.

• Adaptability and self-motivation in a remote work environment are essential.

• Strong customer empathy, patience, and a commitment to high-quality service are necessary.

• Satellite internet is not supported.

• Preferred but not required: Experience with My Pres and MyChart.

• Preferred but not required: Familiarity with medical terminology.

• Preferred but not required: Experience with Electronic Health Record (EHR) systems.

• Must complete a Speedtest by Ookla and submit a screenshot of upload/download speeds.

• PC must be connected to the router via an Ethernet connection.

🏝️ Benefits

• Ongoing training.

• Support for pursuing certifications.

• Opportunities for career development.

• Employer-paid technical certifications.

• Remote work flexibility.

• An inclusive culture.

• Direct access to leadership, including the CEO.

• A supportive environment that values transparency, communication, and collaboration.