Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +2 more states.

📋 Description

• Provide first-level customer service assistance for Microsoft Office, specific customer software applications, laptops, desktops, and mobile devices.

• Professionally address incoming customer calls.

• Assist patients in navigating healthcare applications, portals, and account access.

• Follow established scripts to collect essential caller information.

• Generate and document straightforward support tickets.

• Accurately log customer details and service requests.

• Clearly and accurately identify and document customer issues.

• Escalate unresolved tickets and calls to the designated internal teams as instructed.

• Meticulously document every call made.

• Uphold confidentiality and professionalism at all times.

• Provide clear, compassionate, patient, and empathetic customer service.

⛳️ Requirements

• Candidates must reside in New Mexico, Texas, or Arizona.

• Temporary position anticipated to last around 3 to 6 months.

• High school diploma or GED (or equivalent experience) is required.

• Must have a hard-wired connection to the router.

• Previous experience in customer service or technical support is essential.

• Experience in a call center environment is preferred.

• Basic understanding of PC operations and desktop applications is necessary.

• Basic computer and data entry skills are required.

• Excellent verbal and written communication abilities are a must.

• Strong attention to detail is essential.

• Capability to follow written procedures and scripts is required.

• Ability to multitask and resolve problems in a fast-paced setting.

• Must maintain a calm, professional demeanor in difficult situations.

• Adaptability and self-motivation in a remote work environment are crucial.

• Strong customer empathy and patience are necessary.

• Commitment to delivering high-quality service is expected.

• Satellite internet is not supported.

• Prior customer service experience is preferred but not mandatory.

• Experience with My Pres and My Chart is advantageous but not required.

• Familiarity with medical terminology is a plus but not necessary.

• Experience with Electronic Health Record (EHR) systems is preferred but not essential.

• Completion of a Speedtest by Ookla and submission of a screenshot displaying upload and download speeds is required.

• PC must be connected to the router using an Ethernet connection.

🏝️ Benefits

• Ongoing training opportunities.

• Support for obtaining certifications.

• Company-covered technical certifications.

• Opportunities for career development.

• Ability to work remotely from home.

• Inclusive workplace culture.

• Access to leadership, including the CEO.

• Supportive work environment.

• Equal opportunity employment.