This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver TruBridge Contact Center Support to clients and patients utilizing Early Out Services.

• Facilitate both inbound and outbound patient communication from 11am to 8pm CST, Monday through Friday.

• Achieve production targets for both inbound and outbound calls.

• Comply with quality assurance standards.

• Uphold exceptional customer service by adhering to company and client-specific policies and procedures.

• Enhance job knowledge through educational opportunities provided by the company and gain expertise in services and information systems.

• Ensure confidentiality of customer information.

• Handle various paperwork and documentation tasks.

• Assist callers with inquiries regarding medical billing and financial assistance programs.

• Establish payment plans and process payments efficiently.

• Schedule callbacks as required.

• Collaborate effectively as a team member.

• Undertake additional responsibilities as assigned by the supervisor or call center management.

⛳️ Requirements

• Must have availability to work from 11am to 8pm CST, Monday to Friday.

• Reliable high-speed home internet (non-cellular) is required.

• Ability to test internet speed at home and confirm sufficient bandwidth.

• Exceptional written and verbal communication skills along with strong interpersonal abilities.

• Excellent organizational, multitasking, and time management capabilities.

• Detail-oriented with the ability to follow through until issues are resolved.

• Capacity to work independently as well as collaboratively within a team.

• High School Diploma or equivalent combination of education and relevant experience is necessary.

• Preferred: at least one year of experience providing customer service support via phone in a remote setting.

• Preferred: experience managing up to 100 customer interactions daily.

🏝️ Benefits

• Fully remote position.

• Access to company-sponsored educational opportunities.

• Home-based work arrangement.

• Full-time employment.