This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver TruBridge Contact Center Support to clients and patients of Early Out Service.

• Regularly achieve production targets for both inbound and outbound calls.

• Consistently adhere to quality assurance standards.

• Uphold exceptional customer service by following company and client-specific protocols and procedures.

• Enhance job knowledge through educational opportunities provided by the company and gain expertise in services and information systems.

• Safeguard sensitive customer information.

• Handle various paperwork and documentation tasks.

• Assist callers with inquiries regarding medical billing, financial assistance programs, payment plans, and payment processing.

• Schedule callbacks as necessary.

• Collaborate effectively as a team member.

• Complete additional responsibilities as delegated by the supervisor or call center management.

⛳️ Requirements

• Availability to work from 10am–7pm CST or 11am–8pm CST, Monday to Friday.

• Requirement of high-speed home internet (non-cellular) for remote work.

• Capability to test home internet speed to verify sufficient bandwidth.

• Exceptional written and verbal communication as well as interpersonal skills.

• Strong organizational, multitasking, and time-management abilities.

• Detail-oriented with the capability to follow through on issues until resolved.

• Ability to work autonomously as well as collaboratively within a team.

• High School Diploma or an equivalent combination of education and relevant experience.

• Preference for candidates with one year or more of customer service experience over the phone in a remote environment.

🏝️ Benefits

• Fully remote position.

• Access to company-sponsored educational opportunities.

• High-speed home internet is necessary for remote work.