This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver TruBridge Contact Center Support to patients and clients of Early Out Service.

• Achieve production benchmarks for both inbound and outbound calls.

• Adhere to quality assurance criteria.

• Comply with company and customer-specific policies and procedures.

• Enhance job knowledge through educational opportunities provided by the company.

• Maintain the confidentiality of customer information.

• Handle miscellaneous paperwork and documentation.

• Assist callers with inquiries about medical billing, financial assistance programs, payment plans, and payments.

• Schedule callbacks as necessary.

• Work collaboratively with team members.

• Perform additional tasks as directed by the supervisor or call center management.

⛳️ Requirements

• Availability to work from 11:30am to 8pm CST.

• Requirement for high-speed home internet (not based on cellular service).

• Capability to test home internet speed to confirm sufficient bandwidth.

• Exceptional written and verbal communication and interpersonal skills.

• Strong organizational abilities, multitasking skills, and time management expertise.

• Detail-oriented with the capacity to follow through on issues until resolution.

• Ability to work independently as well as collaboratively within a team.

• High School Diploma or an equivalent combination of education and relevant experience.

• Preference for candidates with one year or more of experience providing customer service support over the phone in a remote environment.

🏝️ Benefits

• Opportunities for education offered by the company.

• Fully remote work setup.

• High-speed home internet requirement/equipment support is not specified.