Customer Service Representative

This is a fully remote position, open to applicants in Ohio.

📋 Description

• Receive and manage customer orders via telephone.

• Address customer inquiries promptly, efficiently, courteously, and professionally.

• Process customer orders in accordance with company standards and protocols.

• Understand customer needs and deliver a positive experience.

• Participate in cross-training for various departmental roles and perform these tasks as necessary.

• Handle an average of 110 customer interactions during an eight-hour shift after four months.

• Provide timely, accurate, and courteous responses to customer inquiries.

• Resolve routine and complex issues, escalating to a supervisor when necessary.

• Respond to incoming customer service orders as promptly as possible.

• Record activities in the DDF system.

• Review relevant DDF screens for report outcomes and follow up with customers.

• Manually input orders through the fax process.

• Operate the phone system with efficiency.

• Comply with the established work schedule.

• Perform additional duties as assigned.

⛳️ Requirements

• Must live within 50 miles of the Columbus, OH office located at 2550 Corporate Exchange Drive, 43231.

• Ability to work independently as well as collaboratively in a team setting.

• Capability to execute various tasks trained within the call center.

• Proficient computer skills.

• Strong customer service abilities.

• Excellent communication skills, encompassing verbal, written, and listening capabilities.

• Solid problem-solving and decision-making skills.

• Good organizational capabilities.

• Ability to manage and prioritize multiple tasks effectively.

• Professional demeanor.

• Typing speed of 35–40 words per minute.

• Flexible and open to changes.

• A minimum of a high school diploma or equivalent is required.

• Must have high-speed internet access for remote work.

• Experience with medical terminology is preferred but not mandatory.

🏝️ Benefits

• Two weeks of vacation time.

• Health insurance coverage available after 30 days.

• Sick leave.

• Eight paid holidays.

• Same-day pay option available.

• Medical insurance allowance, allowing customization of your plan to meet your needs.

• Dental insurance.

• Vision insurance.

• Disability insurance.

• Company-paid life insurance.

• 401(k) plan.