Customer Service Representative

This is a fully remote position, open to applicants in Florida.

📋 Description

• Accept and manage customer orders via telephone.

• Address customer inquiries promptly, efficiently, courteously, and professionally.

• Process customer orders in accordance with company standards and procedures.

• Understand customer needs and create a positive experience.

• Cross-train in various departmental roles and fulfill those responsibilities as needed.

• Manage an average of 110 customer interactions per eight-hour shift after four months of employment.

• Provide timely, accurate, and courteous responses to customer inquiries.

• Resolve routine and complex issues, escalating to a supervisor when necessary.

• Respond to incoming customer service orders as quickly as possible.

• Record activities in the DDF system.

• Review relevant DDF screens for report outcomes and follow up with customers.

• Manually enter orders through the fax process.

• Utilize the phone system efficiently.

• Comply with the established work schedule.

• Carry out additional duties as assigned.

⛳️ Requirements

• Must live within 50 miles of 4400 140th Ave N #200, Clearwater, FL 33762.

• Capable of working both independently and as part of a team.

• Ability to perform various tasks as trained in the call center.

• Proficient in computer usage.

• Excellent customer service skills.

• Strong communication skills, encompassing verbal, written, and listening abilities.

• Solid problem-solving and decision-making skills.

• Good organizational abilities.

• Capability to execute and prioritize multiple tasks.

• Professional demeanor.

• Ability to type at a speed of 35–40 words per minute.

• Flexible and adaptable to changing situations.

• Experience or knowledge of medical terminology is preferred but not required.

• A minimum of a high school diploma or equivalent is required.

• Must have high-speed internet access for remote work.

• Availability to work Monday–Friday from 1:30 PM to 10:00 PM EST.

🏝️ Benefits

• Two weeks of vacation time.

• Health insurance eligibility after 30 days.

• Sick leave.

• Eight paid holidays.

• Same-day pay option available.

• Medical insurance allowance, allowing customization of your plan to suit your needs.

• Dental insurance coverage.

• Vision insurance coverage.

• Disability insurance.

• Company-paid life insurance.

• 401(k) plan.