Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver customer-centric support to essential business partners.

• Arrange appointments and initiate outreach calls for the EWC Behavioral Health program.

• Oversee email communications for Behavioral Health locations.

• Independently address customer inquiries that vary in complexity.

• Complete patient registration forms via MyChart.

• Utilize the Epic Electronic Health Record system to track self-scheduled appointments and ensure registration and insurance details are finalized.

• Handle incoming calls and conduct outbound calls for appointment confirmations and no-show follow-ups.

• Reach out to patients to reschedule appointments when clinicians are unavailable.

• Communicate with patients through email and send materials following presentations.

• Execute additional responsibilities that support the Behavioral Health program.

⛳️ Requirements

• A minimum of a High School Diploma or equivalent is required.

• At least one year of experience in a Medical Office setting.

• Excellent oral and written communication abilities.

• Capability to remain seated or work in a designated workspace throughout the entire work shift.

• Proficient data entry and typing skills.

• Competency in using a PC and multiple applications concurrently.

• Familiarity with Evernorth systems, MS Outlook, and Epic EMR is advantageous.

• Experience with Epic and MyChart is preferred.

• Ability to clearly and concisely articulate thoughts and information using proper business English and grammar.

• Capacity to thrive in a team-oriented environment.

• Maintain professional interactions with both internal and external customers.

• Adherence to HIPAA regulations and Evernorth Workplace Care guidelines.

• A dedicated home office located in the contiguous United States.

• Internet access through cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speeds.

🏝️ Benefits

• Eligibility for benefits starting from the first day of employment.

• Paid Time Off.

• Short- and Long-Term Disability coverage.

• Life Insurance.

• 401(k) plan with company matching contributions.

• Opportunities for Continuing Education.

• Career Development support.

• Medical, vision, and dental coverage.

• Well-being and behavioral health initiatives.

• Company-funded life insurance.

• Tuition reimbursement options.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence availability.

• Eligibility for an annual bonus plan.

• Additional employee perks.