Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Conduct telephonic appointment scheduling and outreach calls for the EWC Behavioral Health program.

• Manage email inboxes for Behavioral Health locations.

• Independently address customer inquiries of moderate to significant complexity.

• Arrange patient appointments.

• Complete registration documentation through MyChart.

• Utilize Epic EHR to track self-scheduled appointments and verify registration and insurance details.

• Handle incoming calls and perform outbound confirmation and no-show calls.

• Reach out to patients to rearrange appointments when clinicians are unavailable.

• Communicate with patients via email and distribute collateral following presentations.

• Execute additional responsibilities that support the Behavioral Health program.

⛳️ Requirements

• A minimum of a High School Diploma or equivalent is required.

• At least 1 year of experience in a Medical Office setting.

• Excellent oral and written communication skills.

• Strong data entry and typing abilities.

• Proficient in using a PC and navigating multiple applications simultaneously.

• Experience with Epic and MyChart is preferred.

• Familiarity with Evernorth systems, MS Outlook, and Epic EMR is a plus.

• Ability to remain seated or work in a designated workspace for the entire shift.

• Proven ability to communicate in clear and concise business English with correct grammar.

• Capability to thrive in a team-oriented environment.

• Professional interaction with both internal and external customers.

• Adherence to HIPAA regulations and Evernorth Workplace Care guidelines.

• A dedicated home office located within the contiguous United States.

• Cable broadband or fiber optic internet with a minimum of 10 Mbps download and 5 Mbps upload speed for remote work.

🏝️ Benefits

• Benefit eligibility starting from the first day of employment.

• Paid Time Off.

• Short- and Long-Term Disability coverage.

• Life Insurance.

• 401(k) plan with company matching.

• Opportunities for Continuing Education.

• Career Development support.

• Comprehensive health, medical, vision, and dental benefits.

• Programs focused on well-being and behavioral health.

• Company-sponsored life insurance.

• Tuition reimbursement options.

• A minimum of 18 days of paid time off annually.

• Paid holidays.

• Leaves of absence.

• Eligibility for annual bonus plans.

• Additional perks.