Customer Service Representative

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide support to patients and prescribers via inbound and outbound calls or online assistance.

• Act as the representative of Accredo for new patients enrolling with the pharmacy.

• Manage medication order scheduling, provide updates on order status, clarify patient benefits, address account issues, and respond to billing queries.

• Serve as a bridge between patients and internal expert teams.

• Engage in comprehensive paid training on Accredo/Cigna systems and protocols.

• Handle an average of 30 to 50 calls each day.

• Follow scheduled work hours and achieve performance targets.

• Execute basic technical, administrative, and customer service responsibilities.

• Conduct simple data entry, organize requests, and maintain files.

⛳️ Requirements

• High School Diploma or GED is mandatory.

• A minimum of 2 years of customer service experience is required.

• At least 1 year of experience in Accredo Customer Service is preferred.

• Proficient in Microsoft Office Suite and capable of navigating multiple systems concurrently.

• Ability to thrive in a high-volume call center setting.

• Strong written and verbal communication skills are essential.

• Well-organized with excellent time management skills.

• Customer-focused and adaptable to various patient perspectives.

• Availability required Monday through Friday, 8 AM to 5 PM CT or 9 AM to 6 PM CT.

• Reliable internet connection and a distraction-free dedicated workspace are necessary.

• Home internet must utilize cable broadband or fiber optic service with a minimum of 10 Mbps download and 5 Mbps upload speeds.

🏝️ Benefits

• Comprehensive paid training program.

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance benefits.

• Dental insurance options.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-funded life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off annually.

• Paid holidays provided.

• Leaves of absence available.

• Remote work options available.

• Requirements for dedicated workspace and internet connectivity for home office setup.