Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming calls from members, providers, and pharmacies regarding Pharmacy Benefit Management benefits and mail-order pharmacies.

• Manage an average of 70–80 calls each day.

• Handle consecutive calls while navigating multiple applications on various screens.

• Address customer complaints through independent problem-solving and achieve one-call resolutions.

• Meet or surpass call center performance metrics while delivering consistent customer service.

• Participate in all mandatory training sessions and maintain regular, predictable attendance.

• Represent The Cigna Group and provide support to members during crucial times in their lives.

⛳️ Requirements

• A High School diploma or equivalent is required.

• At least 1 year of call center experience is essential.

• A dedicated workspace free from distractions is required.

• Experience in healthcare, insurance, pharmacy, customer service, or billing is highly preferred.

• Intermediate knowledge of Microsoft Outlook, Teams, and Excel is necessary.

• Strong organizational, written, and verbal communication skills are required.

• Must be able to remain calm and helpful in challenging situations.

• Ability to promote teamwork and collaboration with cross-functional departments is essential.

• Computer literacy and the capability to manage multiple applications at once are required.

• Regular and predictable attendance is mandatory.

• Attendance at 100% of training sessions during the first 90 days of employment is required.

• A cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed is necessary for remote work.

🏝️ Benefits

• Opportunity for remote work.

• Position allows for working from home.

• Cable broadband or fiber optic internet service with minimum speeds of 10Mbps download/5Mbps upload is required for home working.