This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming calls from members, providers, and pharmacies regarding Pharmacy Benefit Management advantages and mail-order pharmacy services.

• Manage an average of 70–80 calls each day.

• Handle consecutive calls while navigating multiple applications across various screens.

• Attend all training sessions and the initial 90 days of employment without exception.

• Ensure consistent and reliable attendance.

• Address customer complaints through effective problem-solving and aim for one-call resolution.

• Achieve or surpass call center performance metrics while delivering excellent customer service.

• Promote teamwork and collaboration with cross-functional teams to resolve issues and enhance the customer experience.

⛳️ Requirements

• A High School diploma or equivalent qualification is necessary.

• At least 1 year of experience in a call center is mandatory.

• A dedicated workspace free from distractions is essential.

• Experience in healthcare, insurance, pharmacy, customer service, or billing is strongly preferred.

• Intermediate skills in Microsoft Outlook, Teams, and Excel are required.

• Strong organizational abilities are essential.

• Excellent written and verbal communication skills are necessary.

• Ability to stay calm and supportive in challenging situations is important.

• Capability to foster teamwork and collaborate with various departments is needed.

• Proficiency in computer use and the ability to handle multiple applications simultaneously is required.

• High-speed cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload speed is required for remote work.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical benefits provided.

• Vision coverage included.

• Dental benefits offered.

• Access to well-being and behavioral health programs.

• 401(k) plan available.

• Company-sponsored life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off per year.

• Paid holidays are included.

• Leaves of absence policy available.