Customer Service Representative

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Respond to incoming calls from members, providers, and pharmacies regarding Pharmacy Benefit Management benefits and mail-order pharmacies.

• Manage an average of 70–80 calls per day.

• Handle consecutive calls while navigating various applications across multiple screens.

• Participate in 100% of training sessions during the first 90 days of employment.

• Ensure regular and predictable attendance.

• Address customer complaints through independent problem-solving and achieve one-call resolution.

• Meet or exceed call center performance metrics while delivering consistent customer service.

• Represent The Cigna Group and assist members during critical moments in their lives.

⛳️ Requirements

• High School diploma or equivalent is required.

• A minimum of 1 year of call center experience is necessary.

• A dedicated workspace free from distractions is essential.

• Previous experience in healthcare, insurance, pharmacy, customer service, or billing is highly preferred.

• Intermediate skills in Microsoft Outlook, Teams, and Excel are required.

• Strong organizational abilities along with effective written and verbal communication skills.

• Capability to remain calm and supportive even in challenging situations.

• Promote teamwork and collaboration with cross-functional departments to resolve issues and enhance customer experience.

• Proficiency in computer usage and the ability to manage multiple applications simultaneously.

• If working from home, a reliable internet connection must be secured through a cable broadband or fiber optic internet service provider with a minimum speed of 10Mbps download/5Mbps upload.

🏝️ Benefits

• Tobacco-free policy.

• Support for reasonable accommodations during the online application process.

• Equal employment opportunity protections.

• Internet service requirement for remote work: cable broadband or fiber optic service with at least 10Mbps download/5Mbps upload.