Customer Service Representative

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to incoming calls from healthcare providers regarding Benefits, Appeals, Authorization Claims, and Codes

• Manage an average of over 50 calls each day

• Navigate through various applications across multiple screens while handling inbound calls

• Attend all training sessions and the first 90 days of employment without exception

• Address customer complaints using independent problem-solving skills to achieve one-call resolution

• Achieve or surpass call center performance metrics while delivering consistent customer service

⛳️ Requirements

• High School diploma or GED is mandatory

• A minimum of 1 year of customer service experience is required

• A dedicated workspace free from distractions

• Intermediate skills in Microsoft Programs

• Capability to navigate multiple screens and programs concurrently

• Familiarity with Medical Terminology

• Strong written and verbal communication skills

• Cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speed when working remotely

🏝️ Benefits

• Eligibility for an annual bonus plan

• Medical, vision, and dental coverage available from day one

• Access to well-being and behavioral health programs starting on day one

• 401(k) plan

• Company-sponsored life insurance

• Tuition reimbursement options

• At least 18 days of paid time off each year

• Paid holidays

• Leaves of absence available