This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Respond to incoming calls from healthcare providers aiming to obtain medical prior authorization requests.

• Manage an average of over 50 calls each day.

• Navigate through various applications on multiple screens while handling inbound calls.

• Address customer complaints through effective problem-solving and achieve resolution in a single call.

• Achieve or surpass call center performance metrics while delivering consistent customer service.

⛳️ Requirements

• High School diploma or GED is required.

• A minimum of 1 year of customer service experience.

• A dedicated workspace free of distractions.

• Intermediate knowledge of Microsoft Programs.

• Capability to navigate multiple screens and applications simultaneously.

• Familiarity with Medical Terminology.

• Outstanding written and verbal communication skills.

• Access to cable broadband or fiber optic internet with a minimum of 10Mbps download and 5Mbps upload speed when working from home.

• Commitment to 100% attendance during training and maintain perfect attendance for the first 90 days of employment.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical insurance coverage.

• Vision insurance options.

• Dental insurance availability.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-sponsored life insurance.

• Tuition reimbursement program.

• At least 18 days of paid time off annually.

• Paid holiday leave.

• Options for leaves of absence.