Customer Service Representative

This is a fully remote position, open to applicants in Missouri.

📋 Description

• Manage a substantial volume of incoming calls to assist patients with their prescription medications.

• Professionally handle both inbound and outbound communications with patients, physicians, and physician advocates in accordance with program guidelines.

• Accurately input eligibility documentation, prescriptions, refills, and other pertinent information into the system.

• Ensure accurate and comprehensive documentation and system records of all inquiries are maintained.

• Enter and interpret program materials to establish enrollment criteria.

• Provide explanations of program requirements to callers and employees.

• Report any allergy, adverse event, or duplicate therapy warnings to the appropriate department.

• Conduct outbound calls to clarify issues related to program or pharmacy guidelines.

⛳️ Requirements

• A high school diploma or GED is required.

• Must be able to obtain and maintain a Missouri state Pharmacy Technician License in accordance with state guidelines.

• Preferred: 1+ years of experience in the medical field.

• Preferred: At least 6 months of experience as a pharmacy technician or relevant pharmacy knowledge.

• Proficiency in Microsoft Office (Excel, Outlook & Word) and the ability to navigate various applications is required.

• Must be willing and able to work a flexible schedule within operational hours of 7am–8pm CST, Monday to Friday.

• Excellent written and verbal communication skills are essential.

• Ability to learn quickly, maintain accurate information, adapt to a fast-paced, changing environment, and make decisions with minimal supervision.

• Must reside in Missouri within commuting distance of 70 & N. Hanley, St. Louis, MO.

• When working from home, a cable broadband or fiber optic internet connection with a minimum of 10Mbps download and 5Mbps upload speed is required.

🏝️ Benefits

• Option to work from home, either occasionally or permanently, contingent upon having a cable broadband or fiber optic internet connection with at least 10Mbps download and 5Mbps upload speed.

• Support for reasonable accommodations during the online application process.

• Eligibility for a tobacco-free policy and smoking cessation program where applicable.