This is a fully remote position, open to applicants in Missouri.

📋 Description

• Respond to incoming calls from members, healthcare providers, and pharmacies regarding Pharmacy Benefit Management services and mail-order pharmacy inquiries.

• Manage an average of 70–80 calls on a daily basis.

• Handle consecutive calls while navigating through various applications across multiple screens.

• Attend all required training sessions during the initial 90 days of employment.

• Ensure regular and dependable attendance.

• Address customer complaints by employing independent problem-solving techniques and achieving resolution in one call.

• Meet or surpass call center performance metrics while delivering consistent customer service.

• Promote collaboration and teamwork with cross-functional departments to resolve issues and enhance the customer experience.

⛳️ Requirements

• High School diploma or its equivalent is mandatory.

• A minimum of 1 year of experience in a call center environment is required.

• A distraction-free dedicated workspace is essential.

• Intermediate knowledge of Microsoft Outlook is required.

• Strong organizational skills are a must.

• Excellent written and verbal communication abilities.

• Capability to remain calm and supportive in challenging situations.

• Proficient in computer use and able to manage multiple applications at once.

• A reliable internet connection via cable broadband or fiber optic service with at least 10Mbps download and 5Mbps upload speed is necessary for remote work.