This is a fully remote position, open to applicants in Illinois, +6 more states.

📋 Description

• Respond to incoming calls from healthcare providers requesting medical prior authorization.

• Manage an average of over 50 calls each day.

• Navigate through various applications on multiple screens while handling inbound calls.

• Address customer complaints through effective problem-solving and achieve one-call resolutions.

• Achieve or surpass call center performance metrics while delivering consistent customer service.

⛳️ Requirements

• High School diploma or GED is required.

• Minimum of 1 year of experience in customer service.

• Must have a dedicated workspace free from distractions.

• Intermediate skills in Microsoft Programs are necessary.

• Ability to operate multiple screens and programs at the same time.

• Familiarity with Medical Terminology is essential.

• Strong written and verbal communication skills are a must.

• Cable broadband or fiber optic internet service with a minimum of 10 Mbps download and 5 Mbps upload speed is required for remote work.

• Must attend 100% of training sessions and maintain perfect attendance during the first 90 days of employment.

🏝️ Benefits

• Eligibility for an annual bonus plan.

• Medical, vision, and dental coverage starting from day one.

• Access to well-being and behavioral health programs.

• 401(k) retirement plan.

• Company-sponsored life insurance.

• Tuition reimbursement opportunities.

• A minimum of 18 days of paid time off each year.

• Paid holidays.

• Leaves of absence available.

• A dedicated work-from-home arrangement.