Customer Service Representative

This is a fully remote position, open to applicants in Arizona, +4 more states.

📋 Description

• Manage both outbound and inbound calls in a busy call center environment.

• Adhere to structured workflows and scheduled expectations for call handling.

• Address and resolve patient concerns by offering compassionate solutions within defined guidelines.

• Record interactions in real time while ensuring patient confidentiality and compliance with HIPAA regulations.

• Participate in paid virtual training sessions.

• Achieve monthly performance objectives.

• Engage in ongoing learning and constructive feedback.

• Handle consecutive calls throughout the entire shift.

• Assist patients with specialty pharmacy requirements and access to essential therapies.

⛳️ Requirements

• High School Diploma or an equivalent qualification is mandatory.

• Previous experience is not necessary; however, prior experience in a healthcare customer service call center is highly preferred.

• Demonstrated ability to thrive in a high-volume, structured setting.

• Strong problem-solving capabilities and real-time decision-making skills.

• Exceptional written and verbal communication abilities.

• Proficiency in Microsoft Office and the capability to navigate multiple systems simultaneously.

• Commitment to attending 100% of training sessions and maintaining consistent attendance during the initial 90 days.

• Ability to sustain a distraction-free workspace at home.

• A wired Ethernet internet connection is required; Wi-Fi, mobile, or hotspot connections are not acceptable.

• Must have cable broadband or fiber optic internet service with a minimum of 10Mbps download and 5Mbps upload speeds.

• Ability to uphold patient confidentiality and adhere to HIPAA compliance.

🏝️ Benefits

• Medical, Dental & Vision benefits begin on Day 1.

• 18 days of Paid Time Off.

• 8 Paid Holidays.

• Employer contributions towards HRA and HSA accounts.

• 401(k) plan with company matching.

• Tuition assistance available.

• Opportunities for career development.

• Paid virtual training program.