This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Respond to incoming calls from members, healthcare providers, and pharmacies regarding Pharmacy Benefit Management services and mail-order pharmacies.

• Manage an average of 70–80 calls each day.

• Handle consecutive calls while navigating multiple applications across several screens.

• Address customer complaints through independent problem resolution and achieve one-call resolutions.

• Meet or surpass call center performance metrics while delivering consistent customer service.

• Promote teamwork and collaboration with cross-functional teams to resolve issues and enhance customer satisfaction.

⛳️ Requirements

• High School diploma or equivalent is required.

• A minimum of 1 year of experience in a call center environment is necessary.

• A dedicated workspace free from distractions is essential.

• Experience in healthcare, insurance, pharmacy, customer service, or billing is strongly preferred.

• Intermediate skills in Microsoft Outlook, Teams, and Excel are required.

• Excellent organizational skills along with strong written and verbal communication abilities.

• Capability to remain calm and supportive in challenging situations.

• Proficiency in computer usage and the ability to manage multiple applications at once.

• A reliable internet connection through a cable broadband or fiber optic service provider with a minimum speed of 10Mbps download/5Mbps upload is necessary.

• Consistent and predictable attendance is required.

• Attendance at 100% of training sessions and throughout the first 90 days of employment is mandatory.